Do you really price match?
We will match any e-Commerce (Online store) Authorized USA Dealer's advertised price. Please call us toll free (877) 370-1972 and alert us to where you found the product cheaper. We will verify, and if the site is an Authorized US Dealer- we will match their price. However, if the price is below the manufacturer Minimum Advertised Price (MAP)- we will have to get authorization to match the price. We will not violate our signed agreements that we have with our vendors.
What about price matching from an auction site?
We do not price match any auction or "grey market" site.
Be advised, any purchases from an auction or unauthorized (grey market) websites can lead to future issues in regards to warranty or support. Most manufacturers will not honor any claims or warranty from these type of sales. Spend your money wisely by purchasing from an Authorized Dealer. In a lot of cases, saving a little bit of money can cost you more after the sale is completed.
We offer a 30 Day Return Policy should you choose to return a product for any reason.
Since 1972 Sound Approach has backed all items that we sell. If the product you have purchased is not right for you, let us know. We strive to find the right product for your unique situation. We will work with you to find a sound solution and recommend what product will resolve your issue. That being said, we will credit, refund, or exchange any product you purchase within 30 days of your purchase.
Certain products, may be returned, but are subject to a restocking fee of 20%. Please contact us to determine, before ordering, if the item will fall into this category. Usually it is for the high-end electronics & audiophile-grade speakers. We want to make sure that we match you with the correct product, so please call and speak to any of our technical experts prior to ordering.
Four Important Conditions:
1. We need to get the original box, manuals, and any materials that came with the product for you to receive a full refund- with no re-stocking charges. The item/product must still be in like-new condition.
2. If the item had Free Shipping and you are returning a non-defective product, the original shipping cost will be deducted from the total that will be refunded back.
3. Special Ordered items are not returnable (see below).
4. Once an RMA is issued- it is valid for 10 business days. After 10 days, the RMA is canceled and returns will not be accepted.
Shipping and handling charges cannot be reimbursed unless it is our mistake. Yes, we can make mistakes – not often, but it can happen.
SoundSmith - Carmen Mk. II - High-Output Phono Cartridge
Here is the "micro-manufacturing" reality:
All top end cartridges from all manufacturers are hand made. The real issue is that when you are manufacturing something so tiny, that has to perform so well, that all of them are NOT the same. If you don’t see this statement from other manufacturers, then this is a "secret" they don’t want to share, and quite understandably so.
So.....what does SoundSmith do??
We carefully hand build each and every cartridge, test them, and keep accurate records by serial number of their performance. Those that meet or exceed specifications are sold. But, there are always a few that don't measure well. What do we do with them? We don't sell them. We break them down and re-use some parts that can be used again. Does this cost real money ? You bet. But what it does do is this.....the ones that DO pass our stringent testing out-perform many cartridges selling for two, three, four, or even five times the price. Are we unabashedly proud of our hand-made cartridges??
"Moving Iron Cartridges better?? I thought that moving COIL types are the best??"
Our cartridges overturn the myth that moving coil cartridges are the only path towards perfection. After all, what is the accepted “advantage” of moving coil cartridges? Low effective moving mass, right? Well, we've got less. Much less. And if you understand EFFECTIVE moving mass, Less IS more. Why is that good? Because when you lower the moving system mass, it’s easier to control. If it’s easier to control, the stylus can stay in better contact with the groove walls. That’s good, because if you can’t stay in contact with the groove walls, you can’t hear what’s on the record.
Is a high gain moving coil preamp required? No. "Aida” is designed to be used with a Moving Magnet preamp. No "step-up" transformers. No finicky multi-stage ultra high gain preamp required. Less is more here, too.
Radius of curvature
Recommended Tracking Force
Effective tip mass
Channel Separation (stereo only)
Output @ 5 cm/sec.