Terms and Condition

Terms and Conditions of Use

Version 4.1 - October 5, 2016

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEBSITE.

By using this "Site" (SoundApproach.com), you agree to the following terms of use. If you do not agree to these terms, you may not use this Site. SoundApproach.com reserves the right, at any time, to modify, alter, or update these Terms of Use. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.

Privacy Policy

Your Privacy & Security is Important to Us

SoundApproach.com is committed to protecting the privacy of your personal information- so you can shop with confidence. To protect the information you send from your computer to SoundApproach.com (name, address, phone number, credit card data, etc.) it is encrypted using Secure Sockets Layer (SSL) software.

Internally, we use encryption and Web security technologies to protect the privacy of your personal data. Only parties responsible for processing your order (Credit Card Gateway) have access to your credit card and bank information.

Once we send your name, address, and credit card information to your credit card company- your credit card data is then removed from our system. Your name and address will still be stored on our system for future use by you to securely log in and review previously placed orders, or to place a new order.

We may request personal information, including your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date. We collect that information in order to:

  •    - Process an order
  •    - Verify your identity for payment authorization
  •    - Contact you regarding your order status
  •    - Ship your order to you
  •    - Generate anonymous statistics

Your name and address will not be used for any other purpose than delivery of your order. Your name and address will not be sold to mailing-list firms.

Any information (buying habits, personal information, emails, etc.) collected on this site will be held in strict confidence. We will ever conceal and never reveal any information unless men in dark suits come to our warehouse with a legal document stating otherwise.

If you have any questions just ask us- we will be happy to talk to you.

This privacy policy sets out how SoundApproach uses and protects any information that you give SoundApproach when you use this website. SoundApproach is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. SoundApproach may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

- Name
- Contact information including email address
- Demographic information such as postcode, preferences, and interests
- Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the LIST OF COOKIES WE COLLECT section.

What we do with information gathered

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes (if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@soundapproach.com).

- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to SoundApproach.com, LLC. 124 Production Drive Yorktown, Virginia 23693 .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows displaying pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use a cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed using cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Return Policy

Since 1972 Sound Approach has backed all items that we sell. If the product you have purchased is not right for you, let us know. We strive to find the right product for your unique situation. We will work with you to find a sound solution and recommend a product to resolve your issue. That being said, we will credit, refund, or exchange any product you purchase within 30 days of your purchase- based on the four conditions below:

Four Important Conditions:
1. We need to get the original box, manuals, and any materials that came with the product for you to receive a full refund- with no re-stocking charges. The item/product must still be in like-new condition. 

2. If the item had Free Shipping and you are returning a non-defective product, the original shipping cost will be deducted from the total that will be refunded back.

3. Special Ordered items are not returnable (see below).

4. Once an RMA is issued- it is valid for 10 business days. After 10 days, the RMA is canceled and returns will not be accepted.

Shipping and handling charges cannot be reimbursed unless it is our mistake. Yes, we can make mistakes – not often, but it can happen.

International Orders

Be advised, International orders have a longer delay in shipping- especially for first-time clients. We have to do our due diligence to verify & validate overseas orders. Fraud is always a potential issue, and we sometimes have to take additional security checks.

All International shipping is from our Virginia warehouse. So if a product is held in a different warehouse- it will be shipped to our Newport News, Virginia warehouse- then it will be shipped overseas. So, there can be a delay in foreign shipments.

International returns: all postage is your responsibility & not refundable.

International duties, customs, & fees are paid by you- the buyer. SoundApproach.com is not responsible for any fees and/or charges arising shipping products to a Country outside of the United States.

Special Orders

Any product that is marked as, and sold with the "Special Order" designation is not returnable. We will only exchange a damaged, faulty, or non-working item with a replacement. There are no exceptions. Special orders usually are custom-made cables, products, or modified for your specific needs (i.e. 220v for European clients).

We reserve the right to cancel any order

We require all orders to be placed in good faith. That being said, all information (address, phone, email, etc,) provided must be current and without errors. We reserve the right to cancel- and void any transaction on our site if we feel it is a fraudulent order. All orders placed to go through a stringent fraud and security check. If an order cannot be verified as being legitimate- we will cancel the order. And, if we deem necessary- notify the issuing credit card company to alert them of a potential data compromise.

Legal Disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Web site.

Copyright

All Website design, text, graphics, and the selection and arrangement thereof are Copyright 2009 by SoundApproach.com . All rights reserved, or in the case of product material, all text and graphics are Copyright by the original owner. ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy portions of this Website for the sole purpose of using this Website as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Web site-including reproduction for purposes other than noted above, modification, distribution, or reproduction without the prior written permission of SoundApproach.com is strictly prohibited.

Trademarks

The SoundApproach.com Web site and logo are service marks of SoundApproach.com. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Order Acceptance

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. SoundApproach.com reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and SoundApproach.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Links to Other Web Sites

SoundApproach.com makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or Web sites linking to this Site.

Credit Card Payment Notice

When you place your order with SoundApproach.com we will bill your credit card the same day. Most orders ship within 1-3 business days. If there is a longer delay we usually contact you to advise. Our goal is to provide you a positive shopping experience as we want to retain your customer loyalty for the long term. We treat our clients as we would want to be treated.

Warranty Policy

Warranties and Disclaimers

SoundApproach.com intends for the information and data contained in the Site or provided via other channels, including but not limited to phone and email, to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." You expressly agree that your use of this site is at your sole risk. SoundApproach.com EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

SoundApproach.com is an authorized dealer for the items we sell.

All the products have full manufacturer warranties. Please check the item you are purchasing with the manufacturer to see length of warranty on that product. We will assist with any warranty issues as much as possible. If you have a warranty issue within 15 days of receiving your item, please contact us immediately. Most manufacturers will accept exchanges within 30 days of purchase but you have to return it to us within 15 days so we can process the exchange.

We offer a 30-day limited warranty against defects. Our 30-day limited warranty is a defective exchange policy that provides for either repair or replacement (at our discretion) of merchandise that has been confirmed as defective by either the manufacturer or SoundApproach.

After 30 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. SoundApproach.com will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product- please contact us to get a Return Material Authorization (RMA) number. Products returned for exchange must be in new condition, original packaging and include all manuals, cables, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns.

No returns will be accepted without an RMA number issued by SoundApproach.com

Extended Warranty offered by Sound Approach: CPS Service

Should you need Extended Warranty Support, please contact CPS at 1-800-905-0443 or email at INFO@CPSCENTRAL.COM

About Consumer Priority Service

Who is Consumer Priority Service?
Consumer Priority Service was founded on the belief that consumers deserve better service. Putting the satisfaction of the consumer at the forefront of our corporate policy has driven our company to be among the very best at post sale service both on and offline. Our lineup of consumer protection products can be found at America’s largest retailers as well as America’s best boutique shops. Although some of our Authorized Dealers compete with each other they all share one common belief – Consumers Deserve A Better Service Provider. That is why your retailer has selected Consumer Priority service, a place where you, our mutual customer, is Always Our Priority.

Why Do I need This?
Consumer Priority Service Extended Protection Plans provides you with easy protection from potentially high future repair costs. Planning ahead and taking action now can save you the stress of dealing with unqualified servicers should your product become defective. Saving time and money is in everybody’s best interests. We are here for you.

What is Covered?
CPS Protection Plans are extensions of your manufacturers’ written warranty a few added bonus features. Any malfunctions that would normally be covered within the terms and conditions of the original written warranty would be covered through the life of the Consumer Priority Service Extension. “Our Shield Means You're Protected.“

Benefits of owning a Consumer Priority Service Plan

Zero Deductible
All CPS plans are zero deductible. This means that ALL costs associated with Parts and Labor to repair your defective product are covered. Owning a CPS service plan means you’re FULLY COVERED.

Total Access
With CPS you can file a claim for repair or replacement 24 hours a day 7 days a week through our consumer network at www.cpscentral.com

In-Home Service
In-Home parts and labor protection plans provide service for your products at your home or your workplace. Contact us Toll-Free at 1-800-905-0443 so that we may arrange for a convenient service time for you.

Express On-Site Upgrade
With our Express On-Site Upgrade plan you can now upgrade any of our service plans to include door-to-door service. We'll pickup your defective product from your home or workplace, repair or replace it, and return it to you.

Product Replacement Plan
Any product that plugs in or takes a battery qualifies for this program. If your product fails to operate properly under the terms of its written warranty, we will replace it, No Questions Asked!

Nationwide Service
Consumer Priority Service provides complete coverage across all 48 contiguous states.

No Lemon Guarantee
If our authorized service center determines your product to be beyond economical repair or they have attempted unsuccessfully to repair your product three times, we will replace your product.

Peace of Mind
Owning a CPS service plan virtually guarantees that you will get years of use from your product through the duration of the plan.

Limitation of Liability

IN NO EVENT SHALL SOUNDAPPROACH.COM OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF SOUNDAPPROACH.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site or other channels. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law. 

This Website is operated by SoundApproach.com in the Commonwealth of Virginia. The law of the Commonwealth of Virginia shall govern these terms and conditions, without reference to its choice of law rules. SoundApproach.com makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

 

Shipping & Return Policies

Shipping Information

How will my order ship?
We will ship your order using the fastest, safest, and most reliable method possible. We primarily use UPS Ground & USPS Priority, for package tracking methods. And, have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience.

When your order ships we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.


Shipping Small Parcel
Whenever possible we will ship smaller, lighter items via UPS or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days after it leaves the warehouse.

We do not require an adult signature for most deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.


Truck Freight - Back of Truck

Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS or US Postal Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going). Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.

The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.


Truck Freight Threshold
This method is just like "Truck Freight - Back of Truck" (see above), only the truck freight company will deliver your order to the threshold if yours is a residential delivery (this means to your garage or front door), or to the loading dock if yours is a commercial delivery. Unfortunately, they are not authorized to perform any assembly services nor can they put it in the room of your choice. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for these additional services.

Heavy furniture or furniture that contains a lot of glass will ship by freight truck to protect the item from damage. In the case where an item ships via freight truck, you will get an email from us with a PRO tracking number. You will need to log in to your account here at SoundApproach.com to get the corresponding freight company’s website address. The freight company will call you at the phone number listed on your order before delivery to arrange an agreeable delivery date and time. In the case of freight truck delivery, the “free shipping” includes delivery to your home or office, but does not include “inside” delivery. Please contact us if you’d like “inside delivery” and we will be happy to set this up with the freight company. There is usually a $100.00 to $150.00 charge for inside delivery depending on the freight carrier. If you live on a second floor or other upper lever floor, the charge may be greater. We will contact the freight carrier for a specific amount if you wish to have this service.


How long after placing my order will my package ship?

Most in-stock items ship within 1-3 business days of order processing. To be more specific, orders placed before 12:00 noon EST Monday – Friday are processed the same day that the order is placed. Those orders are sent to the shipping warehouse the same day (Monday through Friday) and most are shipped within 24 hours of processing. Orders received after 12:00 noon EST will be processed before 8:00am the following business day (excluding weekends). SoundApproach.com will make every effort to meet shipping deadlines.

Occasionally orders may be delayed by unforeseen circumstances or difficulties. Due to extensive inventories and availability, many items drop-ship to our customers directly from affiliate warehouses. In some cases shipment of those orders may be delayed. If you would like to ask for shipment and delivery information on a specific item, we will be happy to supply you with answers. Please send an email to store@SoundApproach.com or call us.


Will you ship to an address that is not my home address?

Yes, we certainly will. However, if there is any indication that a credit card is being used without consent of the cardholder, we will verify with the cardholder that the purchase is authorized before shipment. If an order is held for this reason, there will be a note inside of your account indicating that there is a problem verifying the order.


Do you ship outside of the continental United States?

Yes, we do ship outside the continental US. We live in an International world, but orders for international shipments do take longer. We have NO control over the package or time once it leaves our warehouse. So please be patient as it takes time for your order to go around the globe. We do not accept International Credit Cards.


Will the return shipping be Free if I need to return an item?

If you decide you want to return a non-defective item the return shipping charge will be paid by you. For this reason it is best to be certain that the item that you choose to purchase is something that you are sure that you want. We certainly don't want you to be disappointed in your purchase from us and, if you like, we will help you choose the item that will best fill your needs and desires.

If you need any help or have any product questions at all, please send our staff an email at store@SoundApproach.com or give us a call at 1-757-599-7900.


FREE SHIPPING
 - Valid in Continental US Only
Items marked FREE Shipping on the product page will ship for free! Pretty simple, we know. However, the order total must be above $24.99.

Be aware that when our system detects a FREE Shipping item it switches mode of shipping that each item is individually shipped. Our usual way of shipping is to total the weight of all items and the UPS or USPS gateway then calculates one shipping cost (all items going into a single box). Roughly translates into if you order one item with FREE Shipping and one regular item (Standard shipping) you are fine on shipping cost. If you order one FREE Shipping item and two or more standard shipping items the price for shipping will be much more expensive. It is best to place two separate orders in this case- one order with Free Shipping & second order with two with standard items.

However, International, Alaska, Hawaii, and US Territories customers are not eligible for the FREE Shipping offer. We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to Virginia we are required to charge 5% sales tax.

One last bit on the FREE Shipping- our system uses UPS in displaying the free option. But, we might ship the product via USPS. Most cases it will ship UPS- in either case you will receive a tracking number.


Return Policy

If the product you have purchased is not right for you, let us know. We will issue a store credit, refund, or exchange any product you purchase within 30 days of your purchase. We strive to find the right product for your unique situation and will work to find a solution for you.

Certain products, may be returned, but are subject to a restocking fee of 20%. Please contact us to determine, before ordering, if the item will fall into this category. Usually it is for the high-end electronics & audiophile-grade items. We want to match you with the correct product, so please call and speak to any of our technical experts prior to ordering.

Four Important Conditions:
1. We need to get the original box, manuals, and any materials that came with the product for you to receive a full refund- with no re-stocking charges. The item/product must still be in like-new condition. 

2. If the item had Free Shipping, and you are returning a non-defective product, the original shipping cost will be deducted from the total that will be refunded back.

3. Special ordered items are not returnable.

4. Once an RMA is issued- it is valid for 10 business days. After 10 days, the RMA is canceled and returns will not be accepted.

Shipping and handling charges cannot be reimbursed unless it is our mistake. Yes, we can make mistakes – not often, but it can happen.


Use of this site constitutes acceptance of our Terms of Use.

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