All the products have full manufacturer warranties. Please check the item you are purchasing with the manufacturer to see length of warranty on that product. We will assist with any warranty issues as much as possible. If you have a warranty issue within 15 days of receiving your item, please contact us immediately. Most manufacturers will accept exchanges within 30 days of purchase but you have to return it to us within 15 days so we can process the exchange.
We offer a 30 day limited warranty against defects. Our 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our discretion) of merchandise that has been confirmed as defective by either the manufacturer or SoundApproach.
After 30 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. SoundApproach.com will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product- please contact us to get a Return Material Authorization (RMA) number. Products returned for exchange must be in new condition, original packaging and include all manuals, cables, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns.
No returns will be accepted without an RMA number issued by SoundApproach.com
Extended Warranty offered by Sound Approach: CPS Service
Who is Consumer Priority Service?
Consumer Priority Service was founded on the belief that consumers deserve better service. Putting the satisfaction of the consumer at the forefront of our corporate policy has driven our company to be among the very best at post sale service both on and offline. Our lineup of consumer protection products can be found at America’s largest retailers as well as America’s best boutique shops. Although some of our Authorized Dealers compete with each other they all share one common belief – Consumers Deserve A Better Service Provider. That is why your retailer has selected Consumer Priority service, a place where you, our mutual customer, is Always Our Priority.
Why Do I need This?
Consumer Priority Service Extended Protection Plans provides you with easy protection from potentially high future repair costs. Planning ahead and taking action now can save you the stress of dealing with unqualified servicers should your product become defective. Saving time and money is in everybody’s best interests. We are here for you.
What is Covered?
CPS Protection Plans are extensions of your manufacturers’ written warranty a few added bonus features. Any malfunctions that would normally be covered within the terms and conditions of the original written warranty would be covered through the life of the Consumer Priority Service Extension. “Our Shield Means You're Protected.“
All CPS plans are zero deductible. This means that ALL costs associated with Parts and Labor to repair your defective product are covered. Owning a CPS service plan means you’re FULLY COVERED.
With CPS you can file a claim for repair or replacement 24 hours a day 7 days a week through our consumer network at www.cpscentral.com
In-Home parts and labor protection plans provide service for your products at your home or your workplace. Contact us Toll Free at 1-800-905-0443 so that we may arrange for a convenient service time for you.
Express On-Site Upgrade
With our Express On-Site Upgrade plan you can now upgrade any of our service plans to include door-to-door service. We'll pickup your defective product from your home or workplace, repair or replace it, and return it to you.
Product Replacement Plan
Any product that plugs in or takes a battery qualifies for this program. If your product fails to operate properly under the terms of its written warranty, we will replace it, No Questions Asked!
Consumer Priority Service provides complete coverage across all 48 contiguous states.
No Lemon Guarantee
If our authorized service center determines your product to be beyond economical repair or they have attempted unsuccessfully to repair your product three times, we will replace your product.
Peace of Mind
Owning a CPS service plan virtually guarantees that you will get years of use from your product through the duration of the plan.