Do you really price match?
We will match any e-Commerce (Online store) Authorized USA Dealer's advertised price. Please call us toll free (877) 370-1972 and alert us to where you found the product cheaper. We will verify, and if the site is an Authorized US Dealer- we will match their price. However, if the price is below the manufacturer Minimum Advertised Price (MAP)- we will have to get authorization to match the price. We will not violate our signed agreements that we have with our vendors.
What about price matching from an auction site?
We do not price match any auction or "grey market" site.
Be advised, any purchases from an auction or unauthorized (grey market) websites can lead to future issues in regards to warranty or support. Most manufacturers will not honor any claims or warranty from these type of sales. Spend your money wisely by purchasing from an Authorized Dealer. In a lot of cases, saving a little bit of money can cost you more after the sale is completed.
We offer a 30 Day Return Policy should you choose to return a product for any reason.
Since 1972 Sound Approach has backed all items that we sell. If the product you have purchased is not right for you, let us know. We strive to find the right product for your unique situation. We will work with you to find a sound solution and recommend what product will resolve your issue. That being said, we will credit, refund, or exchange any product you purchase within 30 days of your purchase.
Certain products, may be returned, but are subject to a restocking fee of 20%. Please contact us to determine, before ordering, if the item will fall into this category. Usually it is for the high-end electronics & audiophile-grade speakers. We want to make sure that we match you with the correct product, so please call and speak to any of our technical experts prior to ordering.
Four Important Conditions:
1. We need to get the original box, manuals, and any materials that came with the product for you to receive a full refund- with no re-stocking charges. The item/product must still be in like-new condition.
2. If the item had Free Shipping and you are returning a non-defective product, the original shipping cost will be deducted from the total that will be refunded back.
3. Special Ordered items are not returnable (see below).
4. Once an RMA is issued- it is valid for 10 business days. After 10 days, the RMA is canceled and returns will not be accepted.
Shipping and handling charges cannot be reimbursed unless it is our mistake. Yes, we can make mistakes – not often, but it can happen.
HIFIMAN - SUSVARA - Audiophile Headphones
The latest innovation in the world of planar magnetic headphones is the development of a new design of magnet. We have called these “Stealth Magnets” after the core principle of anything stealth, to be as invisible as possible. Thus, the advanced magnet design used for the first time on the SUSVARA aims to be as acoustically transparent, or invisible as possible. In traditional designs the magnets get in the way of the sound waves, by reflection and diffraction. This creates constructive and destructive interference and as these points shift with frequency changes there is a mass of wave interference taking place.
The use of “Stealth Magnets” on the SUSVARA means the sound wave reproduction can take place without the necessary magnets getting in their own way ruining the sonic purity of their output.
The Nanometer Grade Diaphragm
HIFIMAN has been researching and developing Nanometer Grade diaphragms for many years, this core technology has been further refined in the design of SUSVARA. The production, processing and installation of diaphragm materials is highly complex. The drivers of extremely high tensile strength and low thickness and mass means it can produce tremendously low distortion levels yet offer an outstanding dynamic response. This, while difficult, can be achieved at the same time by combining this diaphragm and “Stealth Magnet” technology.
Each working in harmony for an end result where the audio produced is of a remarkable tonal quality and clarity. Compared to conventional dynamic drivered headphones, planar magnetic headphones have solved problems such as surface distortion of high frequency audio and the lingering vibrations in a dynamic loudspeaker. HIFIMAN has further improved the efficiency by the use of the nanometer grade diaphragm in the drivers.
The thickness of the SUSVARA’s diaphragm is under a millionth of a meter. This light, high tensile strength material with the acoustically invisible “Stealth Magnets” are a perfect sound producing pairing. We have had to select from numerous prototype designs and production methods and find the best-sounding materials without regard to cost. As the successor to the HE6, the SUSVARA also uses a gold coating conductor on its diaphragm.
The "Window Shade" System
The outer grill has been carefully designed to offer the physical protection required yet to have as minimal an acoustic impact as possible. The open backed nature of the SUSVARA means that physical protection of the driver inside is necessary but it creates unwanted relfections. How do you stop the wave reflections from the protective grill creating wave interference? The answer was found in the careful crafting of the grill such that the secondary reflections caused are exactly controlled to avoid any unwanted vibrations reaching the delicate diaphragm. Thus the most detailed acoustic subtleties can remain unhindered to offer a perfectly natural sense of space and openness.
The “Window Shade” on the SUSVARA has been painstakingly optimized to avoid any resonant frequencies. This leads to superior aural purity, tonally clean and unadulterated yet provides practical protection for the ultra-fine diaphragm and additional offering an appealing visual aesthetic.
Ergonomic and comfortable headband is designed to fit for most people, with greater reliability and durability. The metal headband structure is created via CNC milling and hand polishing. To adjust the headband, simply move each ear cup up or down until the top of the headband rests comfortably on your head and the ear cups surround your ears.
The cable configuration used for the SUSVARA is a single crystalline copper wire alongside a single crystalline silver wire. A special composition ratio and quantity of the materials have ensured low resistance in the signal transmission and high mechanical strength for daily use which should ensure a long and fruitful existence.
The cables are all user swappable and have channel orientation for left and right marked. Further an “L” and “R” are indicated inside the headband. Once the cable is connected to the correct channel orientation, an easy way to tell left from right is that the cable is connected slightly towards the front of the ear cup. The cable then should gently drape across the user’s chest for greater comfort.
The Ear Pads
The elegant asymmetry of the ear pads on the SUSVARA conforms round the human ear, comfortably distributing the weight evenly yet offering a secure and sound grip. The pads themselves are gently bevelled, contouring and moulding to the users head thus providing superb comfort for long listening sessions.