Do you really price match?
We will match any e-Commerce (Online store) Authorized USA Dealer's advertised price. Please call us toll free (877) 370-1972 and alert us to where you found the product cheaper. We will verify, and if the site is an Authorized US Dealer- we will match their price. However, if the price is below the manufacturer Minimum Advertised Price (MAP)- we will have to get authorization to match the price. We will not violate our signed agreements that we have with our vendors.
What about price matching from an auction site?
We do not price match any auction or "grey market" site.
Be advised, any purchases from an auction or unauthorized (grey market) websites can lead to future issues in regards to warranty or support. Most manufacturers will not honor any claims or warranty from these type of sales. Spend your money wisely by purchasing from an Authorized Dealer. In a lot of cases, saving a little bit of money can cost you more after the sale is completed.
We offer a 30 Day Return Policy should you choose to return a product for any reason.
Since 1972 Sound Approach has backed all items that we sell. If the product you have purchased is not right for you, let us know. We strive to find the right product for your unique situation. We will work with you to find a sound solution and recommend what product will resolve your issue. That being said, we will credit, refund, or exchange any product you purchase within 30 days of your purchase.
Certain products, may be returned, but are subject to a restocking fee of 20%. Please contact us to determine, before ordering, if the item will fall into this category. Usually it is for the high-end electronics & audiophile-grade speakers. We want to make sure that we match you with the correct product, so please call and speak to any of our technical experts prior to ordering.
Four Important Conditions:
1. We need to get the original box, manuals, and any materials that came with the product for you to receive a full refund- with no re-stocking charges. The item/product must still be in like-new condition.
2. If the item had Free Shipping and you are returning a non-defective product, the original shipping cost will be deducted from the total that will be refunded back.
3. Special Ordered items are not returnable (see below).
4. Once an RMA is issued- it is valid for 10 business days. After 10 days, the RMA is canceled and returns will not be accepted.
Shipping and handling charges cannot be reimbursed unless it is our mistake. Yes, we can make mistakes – not often, but it can happen.
AudioQuest - Anti-Static Record Brush
"Back in 1973, I became a dedicated user of the Decca Carbon Fiber Record Brush. The British Decca Brush was so wonderfully more effective than any of the wet-cloth-pad cleaners that smeared dirt around on one’s records.
As often happens to truly superior products, the Decca Brush was mostly ignored — the overall record-cleaning market was dominated by cleaning pads attached to wood handles — not because they worked well, but because many hi-fi stores preferred to sell a cleaner that forced customers to come back to buy “special” fluid, again and again.
After creating AudioQuest in 1980, and with the wild success of the AQ 404 phono cartridge in 1982, and because I personally used a Carbon Fiber record brush every single day — AudioQuest began making the AQ Carbon Fiber Record Brush — now a 35-year old success story, and maybe the world’s favorite way to respect and care for LPs.
Except — we eventually learned that the AQ Record Brush (and every other brand of carbon Fiber brush), doesn’t have a good electrical path between the fibers and the handle, and that the print-protecting coating on the metal handle prevents a proper electrical connection to the user’s hand. The user is the “ground” for static electricity, so having a good electrical contact from fibers-to-hand is a big deal!
In creating AQ’s new Conductive Carbon Fiber Brush, AudioQuest created new tooling for every part of our new design. AQ’s reborn Brush has ideal conductivity from the Carbon Fibers, through the internal parts of the brush, to the conductive Gold Contacts placed right where your fingers need them.
We also re-investigated what is possible with Carbon Fibers, finally choosing for our new Brush a far greater quantity of new smaller fibers in order to more effectively sweep away micro-dirt, not just the less relevant visible dust.
To everyone who has an AQ Record Brush (thank you), or any brand of Carbon Fiber brush, and to everyone who hasn’t yet discovered how simple it is to keep records clean.
We invite you to experience the reborn AudioQuest Conductive Record Brush.
Your records will thank you!"
– William E. Low