Do you really price match?
We will match any e-Commerce (Online store) Authorized USA Dealer's advertised price. Please call us toll free (877) 370-1972 and alert us to where you found the product cheaper. We will verify, and if the site is an Authorized US Dealer- we will match their price. However, if the price is below the manufacturer Minimum Advertised Price (MAP)- we will have to get authorization to match the price. We will not violate our signed agreements that we have with our vendors.
What about price matching from an auction site?
We do not price match any auction or "grey market" site.
Be advised, any purchases from an auction or unauthorized (grey market) websites can lead to future issues in regards to warranty or support. Most manufacturers will not honor any claims or warranty from these type of sales. Spend your money wisely by purchasing from an Authorized Dealer. In a lot of cases, saving a little bit of money can cost you more after the sale is completed.
We offer a 30 Day Return Policy should you choose to return a product for any reason.
Since 1972 Sound Approach has backed all items that we sell. If the product you have purchased is not right for you, let us know. We strive to find the right product for your unique situation. We will work with you to find a sound solution and recommend what product will resolve your issue. That being said, we will credit, refund, or exchange any product you purchase within 30 days of your purchase.
Certain products, may be returned, but are subject to a restocking fee of 20%. Please contact us to determine, before ordering, if the item will fall into this category. Usually it is for the high-end electronics & audiophile-grade speakers. We want to make sure that we match you with the correct product, so please call and speak to any of our technical experts prior to ordering.
Four Important Conditions:
1. We need to get the original box, manuals, and any materials that came with the product for you to receive a full refund- with no re-stocking charges. The item/product must still be in like-new condition.
2. If the item had Free Shipping and you are returning a non-defective product, the original shipping cost will be deducted from the total that will be refunded back.
3. Special Ordered items are not returnable (see below).
4. Once an RMA is issued- it is valid for 10 business days. After 10 days, the RMA is canceled and returns will not be accepted.
Shipping and handling charges cannot be reimbursed unless it is our mistake. Yes, we can make mistakes – not often, but it can happen.
Audeze - Rugged Travel Case
Audeze’s custom-built travel case is the perfect way to protect your headphone investment, even if you drop it, spill liquids on it, bring it to a Head-Fi meet or the recording studio. As long as your headphones are in this case (and it’s closed), it’ll keep them safe using Department of Defense (DoD) level specifications.
The Audeze case features design elements tested to meet or exceed US DoD specifications for specialized shipping containers. The ultra-high-strength polypropylene copolymer shell is extremely durable and resistant to corrosion and impact damage. The case is gasketed, waterproof (DoD MIL-STD-C-4150J), airtight, submersible (IP67), and UV and corrosion and solvent resistant (DoD MIL-STD-810F). It even has an automatic ambient pressure equalization valve (DoD MIL-STD-648C & IP67) so you can open it after changing altitudes.
Building a Better Case
Some cases feature surprisingly flimsy latches but our oversized, patent-pending trigger release latch makes it easy to open the case. It’s even padlock lockable. And its snap-down, cushion grip handle makes it easy to carry. Most importantly, regardless of what’s going on outside the case, the LCDs fit comfortably in customized foam that further absorbs shock.
Despite its military bearing many of our customers tell us that the ruggedized travel case is attractive. In fact some owners who chose the luxury case decided to buy the ruggedized case too—one for home, one for the road!