Terms and Conditions of Use
Version 2.5 - June 11, 2012
Your Privacy & Security is Important to Us
SoundApproach.com is committed to protecting the privacy of your personal information- so you can shop with confidence. To protect the information you send from your computer to SoundApproach.com (name, address, phone number, credit card data, etc.) it is encrypted using Secure Sockets Layer (SSL) software.
Internally, we use encryption and Web security technologies to protect the privacy of your personal data. Only parties responsible for processing your order (Credit Card Gateway) have access to your credit card and bank information.
Once we send your name, address, and credit card information to your credit card company- your credit card data is then removed from our system. Your name and address will still be stored on our system for future use by you to securely log in and review previously placed orders, or to place a new order.
We may request personal information, including your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date. We collect that information in order to:
Process an order
Verify your identity for payment authorization
Contact you regarding your order status
Ship your order to you
Generate anonymous statistics
Your name and address will not be used for any other purpose than delivery of your order. Your name and address will not be sold to mailing-list firms.
Any information (buying habits, personal information, emails, etc.) collected on this site will be held in strict confidence. We will ever conceal and never reveal any information unless men in dark suits come to our warehouse with a legal document stating otherwise.
If you have any questions just ask us- we will be happy to talk to you.
Since 1972 Sound Approach has backed all items that we sell. If the product you have purchased is not right for you, let us know. We strive to find the right product for your unique situation. We will work with you to find a sound solution and recommend a product to resolve your issue. That being said, we will credit, refund, or exchange any product you purchase within 30 days of your purchase- based on the three conditions below:
Four Important Conditions: 1. We need to get the original box, manuals, and any materials that came with the product for you to receive a full refund- with no re-stocking charges. The item/product must still be in like-new condition.
2. If the item had Free Shipping and you are returning a non-defective product, the original shipping cost will be deducted from the total that will be refunded back.
3. Special Ordered items are not returnable (see below)
4. Once an RMA is issued- it is valid for 10 business days. After 10 days, the RMA is canceled and returns will not be accepted.
Shipping and handling charges cannot be reimbursed unless it is our mistake. Yes, we can make mistakes – not often, but it can happen.
Be advised, International orders have a longer delay in shipping- especially for first time clients. We have to do our due diligence to verify & validate overseas orders. Fraud is always a potential issue, and we sometimes have to take additional security checks.
All International shipping is from our Virginia warehouse. So if a product is held in a different warehouse- it will be shipped to our Newport News, Virginia warehouse- then it will be shipped overseas. So, there can be a delay in foreign shipments.
International returns: all postage is your responsibility & not refundable.
International duties, customs, & fees are paid by you- the buyer. SoundApproach.com is not responsible for any fees and/or charges arising shipping products to a Country outside of the United States.
Any product that is marked as, and sold with the "Special Order" designation is not returnable. We will only exchange a damaged, faulty, or non-working item with a replacement. There are no exceptions. Special orders usually are custom-made cables, products, or modified for your specific needs (i.e. 220v for European clients).
We reserve the right to cancel any order
We require all orders to be placed in good faith. That being said, all information (address, phone, email, etc,) provided must be current and without errors. We reserve the right to cancel- and void any transaction on our site if we feel it is a fraudulent order. All orders placed go through a stringent fraud and security check. If an order cannot be verified as being legitimate- we will cancel the order. And, if we deem necessary- notify the issuing credit card company to alert them of a potential data compromise.
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Web site.
All Web site design, text, graphics, and the selection and arrangement thereof are Copyright 2009 by SoundApproach.com . All rights reserved, or in the case of product material, all text and graphics are Copyright by the original owner. ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy portions of this Web site for the sole purpose of using this Web site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Web site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of SoundApproach.com is strictly prohibited.
The SoundApproach.com Web site and logo are service marks of SoundApproach.com. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. SoundApproach.com reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and SoundApproach.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Links to Other Web Sites
SoundApproach.com makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or Web sites linking to this Site.
Credit Card Payment Notice
When you place your order with SoundApproach.com we will bill your credit card the same day. Most orders ship in 1-3 business days. If there is a longer delay we usually contact you to advise. Our goal is to provide you a positive shopping experience as we want to retain your customer loyalty for the long term. We treat our clients as we would want to be treated.
Warranties and Disclaimers
SoundApproach.com intends for the information and data contained in the Site or provided via other channels, including but not limited to phone and email, to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." You expressly agree that your use of this site is at your sole risk. SoundApproach.com EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Limitation of Liability
IN NO EVENT SHALL SOUNDAPPROACH.COM OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF SOUNDAPPROACH.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site or other channels. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
This Web site is operated by SoundApproach.com in the Commonwealth of Virginia. The law of the Commonwealth of Virginia shall govern these terms and conditions, without reference to its choice of law rules. SoundApproach.com makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
Copyright 2000-2012 by SoundApproach.com, LLC. All rights reserved.