Price Match Guarantee

Do you really price match?
We will match any Authorized Dealer's advertised price. Please call us toll free (877) 370-1972 and alert us to where you found the product cheaper. We will verify, and if the site is an Authorized Dealer- we will match their price. However, if the price is below the manufacturer Minimum Advertised Price (MAP)- we will have to get authorization to match the price. We will not violate our signed agreements that we have with our vendors.

What about price matching from an auction site?
We do not price match any auction or "grey market" site.

Be advised, any purchases from an auction or unauthorized (grey market) websites can lead to future issues in regards to warranty or support. Most manufacturers will not honor any claims or warranty from these type of sales. Spend your money wisely by purchasing from an Authorized Dealer. In a lot of cases, saving a little bit of money can cost you more after the sale is completed.

Our Products

Some of your pricing is really low-- are these items used or refurbished?
All of our products are brand-new items (unless clearly marked). Most are factory sealed that we get straight from the manufacturer or one of our distributors. All new products still have the original factory warranty.

Some of your pricing is higher than other web sites. Why?
We have signed agreements with manufacturers that state we must maintain Minimum Advertised Price- commonly called MAP. Since we are an authorized dealer, we have to sell at the price level set by the factory.

Other sites, also known as Grey Market, get their products through other channels and are not constrained by MAP. Everything we sell has manufacturer warranty and support.

I live in the area, can I come by and see your retail store?
We do not have a retail store front- but are in a large warehouse. Please call to make sure someone will be available to greet you and answer any questions you may have.

Do you stock all the items in your warehouse in Newport News, Virginia?
No, we use warehouses across several states that contain the products we sell.

Coupons

Do you have coupons or special offers?
Yes, we do. Take a look at our Coupon & Rebate page.

Are there any restrictions on using coupons?
You can only use one (1) coupon per order, and they can not be used on special priced items, or Sound Pick of the Week products. Some coupons can only be used once per account. Aside from that, those are about the only limitations to using coupons on our site.

What are Special Priced items?
These are products that are heavily discounted, or marked down for a special promotion- and no other coupons or discounts may be used. However, Gift Vouchers (Gift Certificates) can still be used on these items.

I found an expired coupon code on another site, can I still use it?
Sadly, the answer is no. Once a coupon has passed its expiration date it is thrown to the bowels of the Internet- never to see the light of a great discount again. We recommend you check back often- as you can never tell what that crazy Kiwi will do next.

News & Information

Where do you get your news & information links from?
We scour the Internet for interesting stories & articles that we feel our clients might like to read. We also get them through emails, twitter updates, and submissions. If you have something you think is relevant feel free to send it to us.

How come there are no updates on Saturday & Sunday?
Our business hours are Monday - Friday. We do monitor the web site traffic & transactions 7 days a week, but the staff for updating the Twitter & News feeds are off for the weekends. The Kiwi must rest at some point.

Reviews

Who is Lance the Installer?
Lance the Installer, is our in-house reviewer that comments about various items we have listed. A lot of time he will yield tips, tricks, and behind the scene information on the item in question.

Who can leave reviews?
Anyone that has created an account with us. We don't care if you bought it from us or not- we want an honest review that potential clients can make an informed decision about purchasing.

Twitter Updates

What is up with the Twitter updates?
The Twitter updates are used to let our visitors know what we are doing on the web site- and general happenings around the warehouse. The IT Guy usually ends each update (but, not always) with a movie/TV quote. The trick is to try and guess the reference it's from (without Googling it). He tries to match the quote with the feeling or vibe of the office/update. Some can be obscure-- while others way too obvious. Follow along everyday and see how well you do.

Can I send in my favorite movie quote to have you guys use it?
Sure. There are no promises we will use it, but the IT Guru says he will try to fit it in a future Twitter update.
Click to email us your movie quotes

Educational & Government Discounts

Do you offer educational and government discounts?
We do offer discounts to these institutions. You will need to contact us with the product that you are looking to purchase, and our staff can see what discounts are available.

What is the standard discount?
It varies on the product, and the manufacturer. We work with some great vendors who support the military & universities. Give us a call and we will take care of you.

Account Information

Using Your Account
Wondering about the status of an order? Want to change your account or order information? Care to subscribe to or unsubscribe from a mailing? Whatever your need, you can do it via Your Account.

The information below should help you look up or change any information you want. If you have ideas for what could be more helpful, please let us know by using our online comment form.

I tried to login, but my account does not exist?
If you created an account with a bogus or invalid email account it is subject to be deleted. Create another account, and please use an email where we can contact you if there are any questions or issues. Remember, any information gathered from our site is ONLY used by us. We respect your privacy and will not disclose this information to any other source.

Editing you account information
You can change your billing address, name or email address by signing into the Your Account area and clicking on "Billing Address" or "Email Settings" links under the Personal Info heading.

Forgot your password?
On the entry page to Your Account, at the bottom of the page, click on the "Forgot your password? Click here" link. Enter your email address, and we will send you your password via email.

Changing your password
You can do this by signing in to Your Account and clicking on "Password" link under the Personal Info heading. You can change your password by entering your old password and your new password twice. You can also change your password hint.

Order history & status
You can review your Order History and check on the status of an order in Your Account. To access the Order History section, click on the "Order History" link under the Order Status heading in Your Account. If you are not logged in you will be prompted for your email address and password.

Once logged in you will see a list of all orders you have placed in the past. This is your Order History. You can view the details of any order by clicking on the "View Details" button next to the order of interest. The order detail shown to you will provide all of the information from your original Order Confirmation along with up to date information on the status of each item. You will see shipping information and tracking numbers whenever they are available.

Ordering Information

How do I place an order?
We want you to feel as secure buying through SoundApproach.com as possible, so we offer two ways to place an order:

Order Online –When you place an order through our website, you will find it safe, easy and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day!

Call Us – Our sales and service teams are ready to place your order over the phone. Our staff does not work on commission so you will never be pressured. We want to make sure you get the right product for your project.

We accept PayPal, Google Checkout, Credit Card, and Wire Transfer.

If you have any questions, you can reach us Monday through Friday 9am–6pm (EST) Toll free at (877) 370-1972.

Order Confirmation:
After your order is completed, you will automatically be sent an “Order Confirmation” email to the email address you entered during checkout. The subject line will say “SA Order Process ####” from SoundApproach.com and will contain your order number. This email is your receipt – and you can log into your account to review the order as well. We encourage you to review the order and advise us of any mistakes so that we can quickly make any necessary changes.

If you do not receive an “SA Order Process” email from us within 24 hours of placing your order, please contact us by phone (877) 370-1972 or use our online comment form (click here). Be sure to include your account email address and order number.

Sales Tax:
One of the best things about buying through SoundApproach.com is that we do not have to charge sales tax, with one notable exception, orders shipping to destinations in the Commonwealth of Virginia will be subject to a 5% sales tax. However, SoundApproach.com is not responsible for individual State’s sales tax reporting laws pertaining to online purchases.

How can I cancel my order?
If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address- please use our online comment form to notify us (click here) or call us at (877) 370-1972. We cannot cancel an order once it has shipped from the warehouse, therefore, the sooner you contact us the better our chance of catching the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details.

Checking Status

What does “Pending” and “Processing” mean?
A status of “Pending” means that we have received your order but it has not yet been sent to the warehouse of shipping. Generally all orders are sent to the warehouse within 24 hours with the exception of orders received after 12:00 noon EST on Friday. Orders received Friday evening to early Monday morning are sent to the warehouse on Monday. Many items ship the same day. Most will ship within 24 hours. If your order shows a status of “Pending” for more than 24 hours (not including weekends) there may be a problem with your order- please use our online comment form to let us know (click here) or call us at (877) 370-1972.

A status of “Processing” means that your order has been sent to the warehouse for shipping, and we await the shipment tracking information. As soon as it comes to us it is entered into your account and is automatically sent to you via email. Or you can log in to your account to receive your shipment tracking information. In stock items ship within 24 hours; occasionally the tracking information is delayed and will be entered 24-48 hours after shipment. If you do not get a tracking number 3-4 days after placing your order, please use our online comment form to let us know (click here).